Technology Depth That Drives Retirement Innovation

At Convergent, we deliver more than services—we bring the technical horsepower to build, modernize, and scale the systems that power the retirement ecosystem. From cloud infrastructure to digital interfaces and data intelligence, our capabilities are engineered to help recordkeepers, TPAs, and wealth platforms solve complex challenges with confidence. Our deep familiarity with platforms like OMNI and TRAC, as well as our experience working with legacy mainframe systems and modern Java-based frameworks, allows us to design solutions that work in real-world, regulated environments.

Engineered for Scale. Designed for Precision.

Every capability we offer is built on real-world experience and guided by a deep understanding of retirement industry needs. Whether you need to modernize your infrastructure, build smarter workflows, or enhance participant experience, Convergent delivers the tools, frameworks, and expertise to help you lead.

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference. 

Cloud & Infrastructure Modernization

Our team leverages AI and machine learning to automate high-volume, rules-based tasks—like file processing, exception handling, and transaction routing. These tools reduce operational load, improve turnaround time, and increase consistency across key processes. We’ve built intelligent engines that classify and process inbound files, detect anomalies in contribution data, and recommend next-best actions for exception resolution—all grounded in retirement business logic.

AI-Driven Process Optimization

We design and implement modern web and mobile interfaces tailored to plan sponsors, participants, and internal users. From onboarding to account management, we prioritize usability, branding, and data security—while integrating seamlessly with your existing systems. Our digital interface toolkit includes reusable components and secure APIs that accelerate delivery while supporting personalization, accessibility, and device responsiveness.

Retirement Portals & Digital Interfaces

Our analytics solutions unlock actionable insights from participant, plan, and transactional data. Whether building dashboards, real-time alerts, or predictive models, we enable smarter decisions and more responsive operations. We specialize in structuring unclean or inconsistent legacy data sets, building normalized data models, and integrating them with modern BI platforms to support compliance, service level monitoring, and client reporting.

Data & Analytics

With more than 1,500 interfaces delivered, we bring deep expertise in API development and integration. We connect recordkeeping systems with custodians, payroll providers, compliance tools, and internal applications—efficiently and securely. Our integration work spans daily trade file automation, ACH management, enrollment feeds, contribution remittance, plan setup configurations, and more—each governed by strict validation and audit rules.

API & Interface Integration

Real-World Results

Our capabilities are proven in the field—delivering real outcomes for clients navigating complex operational and regulatory environments. Convergent's solutions are designed to scale, perform, and deliver measurable value, from automating onboarding to transforming compliance processes.

  • Plan Onboarding Automation

    A national recordkeeper needed to scale onboarding without overloading its operations team. Their manual processes created delays, data inconsistencies, and compliance risks. Convergent implemented rule-based onboarding templates, pre-configured validation engines, and automated file processing workflows. The new system cut cycle times by 40%, virtually eliminated rework, and enabled consistent, scalable onboarding for more than 1,500 plans annually—without adding headcount.

  • Workflow Automation & Rules Engines

    A mid-sized TPA was struggling with growing transaction volumes and inconsistent rule enforcement across plans. Their legacy workflows relied heavily on manual interventions and exception reports. Convergent deployed a configurable workflow engine and more than 200 reusable automation modules, covering trade processing, loan validation, contribution handling, and compliance triggers. The result was a 60% reduction in manual touchpoints, improved data accuracy, and increased throughput without increasing team size.

  • Compliance Automation & Reporting

    A large retirement platform required scalable, audit-ready compliance support. Their existing processes for limits testing and 5500 generation were slow, manual, and error-prone. Convergent delivered automated workflows for regulatory testing, pre-populated form generation, and integrated audit trails across the plan base. These enhancements improved response time to compliance inquiries by 70%, reduced filing errors to near-zero, and enabled real-time visibility into regulatory risk exposure.

Ready to Take the Next Step?

Explore our Services or Contact Us to learn how Convergent can support your goals and accelerate your roadmap.